TERMS AND CONDITIONS
Welcome to the Little Eglantine terms and conditions. By using this website and /or placing an order with Little Eglantine you will be agreeing to the following terms and conditions. Every effort is made to represent the items accurately on this website.
You undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
Every outfit is made to your order in accordance with the instructions and specifications you have given us.
It is your responsibility to check all details and aspects of your order are correct and suitable for your requirements, including sizes, product features, access and delivery.
We will not be liable for any inaccurate sizes or fabrics provided by you. All fabrics are subject to availability.
Product descriptions, colours and unique features
Every effort is made to ensure that the products we supply correspond as closely as possible to the samples displayed on our website.
No responsibility can be accepted for slight variations, which all add to the unique features of our products including but not limited to the following :
- On fabrics the shades will inevitably vary slightly from one printing batch to another
- Our outfits are individually hand finished and therefore there may be some slight differences between products.
- At times it may be necessary to make changes to the internal specifications of our products and we reserve the right to make such changes.
Quality of goods
All products supplied by Little Eglantine are of the highest quality and are suitable for the use and purpose for which they were originally intended. These garments are not intended as sleepwear. All garments are drycleaning only.
Prices and charges
All prices are in Pounds Sterling for British customers and in Euros for the others and exclude delivery charges that will be added to the total price.
Little Eglantine accepts all major debit/credit cards and provides a secure payment system in conjunction with Paypal, a reputable and longstanding, secure internet credit card payment gateway. Paypal is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.
Please note you do not need to have a Paypal account to pay us via Paypal. On the Paypal login screen, click "don't have a Paypal account".
Transactions will show bank statement as Paypal *Stephanie Staub.
For more information on Paypal and their services click here.
We understand some customers may be wary entering credit card details online. Pease be assured that we do not receive any of your credit card information as it goes directly through to Paypal.
Goods will only be despatched once payment has been cleared. If placing an order outside the UK, your credit card company will convert any orders placed with Little Eglantine from UK Pounds Sterling into your local currency when they process the transaction. Please remember exchange rates vary all the time.
If you have any queries about the ordering process, do not hesitate to contact us.
WHEN ORDERING BESPOKE GARMENTS
Bespoke products will be made specifically to your order in accordance with the instructions and specifications you have given us. Three months are needed between the time we receive all the measurements and the time you receive or collect the outfits.
It is your responsibility to check all details and aspects of your order are correct and suitable for your requirements, including measurements, dimensions, product features, access and delivery.
We will not be liable for any inaccurate measurements provided by you. All fabrics are subject to availability.
Any alterations will be charged accordingly.
Booking Fee: the product fee is payable when the client signs the contract, which is 50% of the total price. The fee secures the time and services of the designer for the wedding and is non-refundable or transferable in the event of cancellation.
o Pay by bank transfer: Please contact us for details.
Weddings that are postponed to a later date will retain the fee as long as the designer can re-schedule for the new date and time.
The 50% product fee payment stands as a confirmation, making you liable for the remaining balance
The remaining balance is due one month before the wedding date. Please note the clothes will not be sent or given without the final payment. Please also note that the shipping charges will be added in the final invoice once the total weight is known.
Delivery Times for bespoke garments
When placing your order please state a 'Required By' date. This is the date on which you wish your order to be delivered. We will do our best to ensure that your order reaches you by that date. However, delivery dates and weeks are not guaranteed but we will do our utmost to ensure products are delivered by the stated date or within a reasonable period thereafter.
Your wished delivery date must be at last 48hours BEFORE THE WEDDING
The product will be sent to you as soon as we receive and encash the balance of account.
Prices and Charges for bespoke garments
It may be necessary to raise our prices in certain circumstances, e.g. if the child measurements are different from what expected at the beginning.
We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address or because of circumstances beyond our reasonable control.
Risk & Property
We carry the risk of loss or damage to the products until you receive them. The products will pass to you when you have received them and have paid us in full. If you return the Products to us for any reason, they will become our property and be at our risk from the time at which we receive them.
Customers outside the European Union
Customers outside the European Union will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
Essential Checks on Delivery
An adult must be available at the address to carefully check the unwrapped product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services.
Every outfit is made to order, therefore we are unable to accept returns apart from in the case of faulty goods.
Please make sure that measurements are taken accurately and sizes are chosen carefully. Little Eglantine cannot accept responsibility for measurements taken by third party.
Returned items must be unused and in their original packaging.
You are responsible for paying the postage costs when returning any item to us and for your protection we recommend that you use a recorded delivery service and pack the items in the original box and packaging if possible.
There are no refunds for all shipping and handling charges, unless it is a shipping error on our part.
If you need to amend or cancel your order you are entitled to do so at any time up to 24 hours after you have placed your order, by contacting us. If you amend or cancel your order more than 24h after you placed it, we reserve the right to charge you any costs we incur in relation to your order.
Orders can only be cancelled by email and only before any materials or fabric has been ordered by us to create your garments. Please email your cancellation marked "URGENT CANCELLATION" to the Customer Service team. Please ensure you list your name, address, product ordered and order code on the email.
Amendments to these Terms & Conditions
We reserve the right to amend these terms and conditions at any time.
The personal information that we ask of you is confidential. We do not give out or sell your email address, phone number, or credit card information to any other Companies or Institutions.
If you have any question or wish to place an order over the telephone, please call +44 (0)20 3287 0648.
To place an order online, simply browse the website and add the desired items to your basket.
Mailing address :
5 chemin des ruches
37230 Saint Etienne de Chigny
Siret: 5 1264357800010
non applicable VAT, art. 293 B of CGI.